Effective Date: 27/03/2020
protection of Your privacy while You use Our website which is hereinafter
referred to as “the Product” and which is located at:
The Product is owned and operated by: Helen Froling – Identity
We are committed to the protection of Your privacy while You use the Product.
does not apply to any of those linked websites or applications.
explains what information we collect, how we use it, and your rights in
relation to it.
By continuing to use the Product You acknowledge that You have had the chance
to it. This means that You also consent to the use of Your information and the
At Identity Empowerment Coaching , we are committed to protecting your privacy as a customer and an
online visitor to our website. We use the information we collect about you to
maximize the services that we provide to you. We respect the privacy and
confidentiality of the information provided by you and adhere to the Australian
“Company IP” includes, but is not limited to, the contents, layout, design,
colours, appearance, graphics and imagery of the Website, Content and Materials
as well as all copyrights, trademarks, trade secrets, patents and other
intellectual property contained in the Product, Content and Materials.
“Content” means any content, writing, images, audiovisual content
or other information published on the Product.
“Goods” means any or all goods provided by or on the Product.
“Items” means any and all of the Product, Goods, Services, Content
and Materials collectively.
“Materials” means any materials, information or documentation
that We may provide to You in connection with Your use of the Goods or Services
or Product including documentation, data, information developed by Us or owned by
Us, and other materials which may assist in Your use of the Goods or Services
“Parties” means both You (the user of the Product) and Us (the owner of the
“Personal Information” means information that we obtain from You
in connection with Your use of the Product.
“Product” means the website including all pages, all sub pages,
all blogs, all forums, all other connected pages and all other connected
internet content whatsoever, the home page or main page of which is located at:
“Services” means any or all services provided by or on the Product.
“Third Party Links” means links or references to websites other than the
Website, to content other than the Content or to materials other than the
Materials, none of which are controlled by Us.
“Third Party Service Provider” means a third party, separate from
Us or Our company but which provides services that assist Us in serving You.
This may include but is not restricted to web hosting, IT services, security
services, payment processing, deliveries, customer service, order fulfilment or
“Us”, “We”, “Our” or “the Owner”
refers to Helen Froling – Identity Empowerment Coaching
“Us”, “We”, “Our” or “the Owner”
also includes any employees, affiliates, agents or other representatives of
Helen Froling – Identity Empowerment Coaching
“You” or “Your” refers to the user of the
“Your Content” means any Content posted to or added to the
Website, Content or Materials by You or by somebody authorised by You or doing
so on Your behalf.
the following rules of interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words
referring to a plural include the singular.
III. Words referring to a person or persons include companies, firms,
corporations, organisations and vice versa.
V. Each Party must, at its own expense, take all reasonable steps and do all
events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to
allow that thing to be done.
3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign-up process or at other times while using the Product).
c. In order to access all of the features of the Product, You are
required to register as a user. During the registration process, We collect
some of Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally,
except when You specifically volunteer that information to Us.
II. The information that We will collect from You at registration
name, mailing address, email address, username and password,
Members resumes, content posted by Members, the Services, location information,
and payment information.
III. By undergoing the registration process You consent to Us
collecting Your Personal Information, including the Personal Information
described in this clause. You also consent to Us collecting any other Personal
Information as well as storing, using or disclosing Your Personal Information
d. In order to access some specific features of the Product, You
are required to provide some Personal Information. During this process, We
collect some of Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally,
except when You specifically volunteer that information to Us when using
specific Product features. These specific Product features might include, but
are not limited to:
A. making information, online course and/or membership purchases online and or by undertaking coaching/counselling services either face to face or via a virtual platform
B. receiving notifications by text message or email about events
C. receiving general emails from Us
D. commenting on Our content such as blogs, articles, photographs
or videos, or participating in Our forums, bulletin boards, chat rooms or other
E. participating in competitions, participating in surveys, prize draws, promotions, client feedback, reviews and testimonials.
II. In addition to any Personal Information that You are required
to provide in order to access these additional Product features, in some cases
You may be required to provide more specific information. For example, in order
to make purchases, You may need to provide credit card information, billing
information and postal addresses.
e. From time to time We may request information from You to assist
Us in improving Our Product, Goods, Services, Content or Materials. For
example, We may ask You to answer some questions about Your demographics, Your
shopping preferences, or Your other preferences in relation to the Product.
f. In addition to collecting the Personal Information as already
described in this clause, we may also collect the following Personal
A. Identity Data may include your first name, maiden name, last
name, username, marital status, title, date of birth and gender.
B. Contact Data may include your billing address, delivery address, email
address and telephone numbers.
C. Financial Data may include your bank account and payment card details.
D. Transaction Data may include details about payments between us and other
details of purchases made by you.
E. Technical Data may include your login data, internet protocol addresses,
browser type and version, browser plug-in types and versions, time zone setting
and location, operating system and platform and other technology on the devices
you use to access this site.
E. Profile Data may include your username and password, purchases or orders,
your interests, preferences, feedback and survey responses.
F. Usage Data may include information about how you use our website, products
G. Marketing and Communications Data may include your preferences in receiving
marketing communications from us and our third parties and your communication
a. Cookies are small files stored on Your computer or mobile
device which collect information about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.
5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of
information via the internet, or the electronic storage of data, are completely
secure. However, we take the protection and storage of Your Personal
Information very seriously. We take all reasonable steps to protect Your
b. We use appropriate physical, digital, managerial and security
systems to store Your Personal Information and to protect it against unauthorised
access, destruction or disclosure.
6. THIRD PARTIES
a. We may provide some of Your Personal Information from time to
time to Third Party Service Providers so that they can help us to serve You via
the Product. In particular, We may use Third Party Service Providers to assist
with information storage (such as cloud storage).
b. We may provide some of Your Personal Information to Third Party Service
Providers for the purpose of analysing data or tracking usage. For example, We
may use these services to find out where page requests come from, dates and
times of page requests, details of any website that referred You to the Product
and other details about Your usage of the Product. This information enables Us
to understand patterns of usage of the Product, and to improve the Product.
c. We may use Third Party Service Providers to host the Product. If this
occurs, that Third Party Service Provider is likely to have access to some of
Your Personal Information.
d. We may use Third Party Service Providers to fulfil orders in relation to the
e. We may allow third parties to advertise on the Product. These third parties
f. We may use Third Party Service Providers for the following services in
relation to the Product:
Contact, Financial and Transaction Data from providers of
technical, payment and delivery services such as Paypal, EPay, Square and
Identity Contact Data from publicly available sources such as Government and
Public Information sources and the Electoral Commission based inside Australia.
Email service providers such as MailChimp or email service provider as
nominated by Identity Empowerment Coaching.
g. For Your information, some of Our Third Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws. The countries or regions in which our Third-Party Service Providers may be located include:
USA, UK and the EU.
h. However, We only share Your Personal Information with a Third
Party Service Provider if that provider agrees to Our privacy standards as set
i. Your Personal Information will not be sold or otherwise transferred to other
third parties without Your approval.
may provide Your Personal Information to a third party or to third parties in
order to protect the rights, property or safety, of Us, Our customers or third
parties, or as otherwise required by law.
k. We will not knowingly share Your Personal Information with any
l. If Your Personal Information might be provided to a third party in a manner
You will also have the opportunity to request Us not to share that information.
7. RELATED ENTITIES
a. We may share Your Personal Information, including Personal
Information that identifies You personally, with any of Our parent companies,
subsidiary companies, affiliates or other trusted related entities.
b. However, We only share Your Personal Information with a trusted related
entity if that entity agrees to Our privacy standards as set out in this
8. COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in
order to obtain a better understanding of Your requirements. This may enable Us
to better design the Product and may also assist with Our business or administration
b. We may also share aggregated information with third parties but
only if that aggregated information does not contain any information that
identifies You personally.
9. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your
experience with Our Product. We may use Your Personal Information for purposes
including but not limited to:
I. order fulfilment.
II. providing customer service to You.
III. marketing and advertising to You including both direct and
indirect marketing and advertising and including marketing and advertising
about products that may interest You based on Your personal preferences or
IV. advising You about updates to the Product or related Items.
V. market research, product development, managing personal working
relationships, improving services to our clients.
10. VULNERABLE USERS
a. We may collect information from specific categories of users
who may be particularly vulnerable, including: Aboriginal and/or Torres Strait Islander,
are from culturally and linguistically diverse backgrounds, identify as LGBTIQ,
experience mental health conditions, are older or younger, Refugee and migrant
populations Veterans, victims of family and domestic violence
b. Information collected from vulnerable users in accordance with this clause
is collected for the purpose of:
Information about age, gender and personal preferences is only
collected to enable us to improve our product and services to respond to user
c. Information collected from vulnerable users in accordance with
this clause, is collected, used and if applicable, disclosed, in accordance
11. ADDITIONAL PROVISIONS REGARDING COLLECTION, USE AND STORAGE
a. In addition, we may deal with Your Personal Information in the following specific circumstances:
Our services are not directed to persons under 18 and we do not
knowingly collect Personal Data from anyone under 18. If we become aware that a
child under 18 has provided us with Personal Data, we will delete that
information as quickly as possible. If you are the parent or guardian of a
child and you believe they have provided us with Personal Data without your
consent, then please contact us.
12. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold
including but not limited to through an ordinary sale of business or of stock,
a corporate reorganisation, a change in control, bankruptcy or insolvency
b. In the event that such a merger, restructure or sale occurs as described in
the preceding sub-clause hereof, We may transfer Your Personal Information,
including personally identifiable information, as part of that merger, restructure
13. INFORMATION YOU RELEASE
You acknowledge and agree that if You publish or submit Personal
Information in publicly accessible sections of the Product (such as forums,
bulletin boards, chat rooms, or other similar sections), then You are solely
responsible for the release of that Personal Information and We are not liable
or responsible in relation to the release of that Personal Information.
14. EMAIL OPT-IN/OUT
15. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal
Information which We are holding.
b. You have the right to request that any of Your Personal Information which We
are holding be updated or corrected.
c. In order to request access, an update or a correction to Your
Personal Information, you may contact us using the details at the end of this
d. In addition, You should use the following procedure in order to
request access or correction to Your Personal Information:
Concerns, Complaints, and Compliments
To register concerns, complaints, or compliments, contact us:
(07) 5478 6489
By email: [email protected]
16. DISCLAIMER REGARDING SECURITY
By continuing to use the Product, You agree to the terms of this
information or data via the internet is completely secure. You acknowledge,
agree and accept that We do not guarantee or warrant the security of any
information that You provide to Us, and that You transmit such information at
Your own risk.
17. CHANGES TO THIS POLICY
consent to those changes, then such changes will only apply to any information
that We obtain from You after the date that the changes take effect.
after the date that the changes take effect confirms that You acknowledge,
accept and agree to those changes.
a. We take customer satisfaction very seriously. If You have a
complaint in relation to Our handling of Your Personal Information, We will
endeavour to handle it promptly and fairly. For Your information, an overview
of Our complaints handling procedure is as follows:
I. Complaints are reviewed within 7 days. After that period, we
may contact you to request further information. If we accept fault then we will
propose a resolution. In any case, we aim to provide a response within 21 days.
II. If You have a complaint in relation to Our handling of Your
Personal Information, You should use the following procedure to lodge Your
complaint with Us:
Email us at [email protected]
Describe the nature of your complaint including any relevant dates, people
involved, any consequences that have occurred and what you believe should be
done to rectify the issue.
III. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.
19. CONTACT US
Helen Froling – Principal Career Practitioner
(07) 5478 6489